Official Terms & Conditions for Use of the 11bola Platform

Platform 11bola is limited to individuals who meet the following eligibility criteria. We take seriously our responsibility to ensure the platform is used responsibly and in accordance with applicable laws.

• You must be 18 years and above to register and use any 11bola service. Age verification will be carried out during the KYC process.
• You are responsible for ensuring that your use of this platform is lawful under the regulations applicable in your jurisdiction.
• Individuals currently enrolled in a self-exclusion or self-ban program on any gambling platform are not permitted to register a new account.
• You may not register more than one account under the same identity. Duplicate accounts will be suspended and all balances within them may be frozen.

When registering an account at 11bola, you agree to provide accurate, complete and up-to-date information. False or misleading information may result in your account being suspended without prior notice.

• The full name, phone number, email address, and bank details you register must be your own — not someone else's.
• Each individual is only permitted to hold one active account. Registering multiple accounts using the same name, phone number or bank account is strictly prohibited.
• Your account password is your sole responsibility. 11bola will never ask for your password through any communication channel.
• You are responsible for all activity that occurs within your account, including transactions made by third parties you have authorised or inadvertently granted access to.

11bola offers fully integrated payment methods for Malaysian players, including bank transfers via Maybank, CIMB, RHB, Public Bank and Hong Leong Bank, as well as Touch 'n Go eWallet, Boost and GrabPay.

• Minimum deposit limit is RM10 per transaction, while the maximum deposit limit depends on your account tier and chosen payment method.
• All successful deposits will be credited to your account within a few minutes. If there is a delay exceeding 15 minutes, please contact our customer support with proof of transaction.
• Withdrawals processed automatically within 5 minutes for 95% of requests. Withdrawals requiring manual review may take up to 24 hours.
• Withdrawals can only be made to a bank account or e-wallet registered in your own name. 11bola will not process withdrawals to third-party accounts.
• The minimum withdrawal amount is RM30. Withdrawal requests below this threshold will not be processed.
• 11bola reserves the right to request additional review for withdrawals that exceed certain limits or are deemed to require further security assessment.

All bonuses and promotions offered by 11bola — including the welcome bonus, reload bonus, weekly cashback, and VIP rewards — are subject to wagering requirements clearly stated in each offer.

• The welcome bonus is only eligible to be claimed once only by each new member. Attempting to claim this bonus more than once using different accounts or details constitutes fraud and may result in a permanent ban.
• The wagering requirement for each bonus is clearly stated on the respective promotions page. Please read and understand these conditions before accepting any bonus.
• Bonuses cannot be converted directly to cash until the wagering requirements have been fully met.
• 11bola reserves the right to void any bonus obtained through means that violate our terms, including the use of automated software or wagering strategies inconsistent with normal gameplay.
• The validity period for each bonus is as stated in the respective offer. Expired bonuses will not be extended.

All games available on the 11bola — including video slots, Live Casino, bingo, and Sports Betting — are governed by their own rules as set by the respective game providers. The return-to-player (RTP) percentage for each game is available and can be checked in the individual game information.

• The use of bots, automated scripts, or any tool that provides an unfair advantage is prohibited and may result in account suspension and forfeiture of all balances.
• Any attempt to exploit technical vulnerabilities or bugs in games must be reported to support immediately. Abusing such vulnerabilities is considered fraud.
• Game results generated by an audited and certified RNG (Random Number Generator) system are final and cannot be disputed.
• In the event of a technical disruption during an active game, 11bola will use system records to determine the last valid game state.

Your account security is a shared priority. 11bola protects all data and transactions using 256-bit SSL encryption — the same standard used by major banking institutions. Two-factor authentication (2FA) is available and strongly encouraged for all members.

• Never share your account password, PIN or OTP with anyone — including individuals claiming to be 11bola staff.
• If you suspect your account has been accessed without authorisation, contact our support immediately for a temporary account freeze pending investigation.
• 11bola shall not be held liable for any losses arising from an account holder's negligence in safeguarding their login credentials.
• Logging in from a new device or location may require additional verification as an automatic security measure.

11bola respects the privacy of all members and is committed to protecting your personal data in accordance with industry best practices. Information you provide during registration is used solely for account management, KYC verification and service improvement.

• Your personal data will not be sold, rented or shared with third parties for marketing purposes without your explicit consent.
• Transaction information is stored securely and can only be accessed by authorised staff for support or legal compliance purposes.
• You have the right to request a copy of the data we hold about you, or to request its deletion in certain cases permitted by law.

For full details on how we handle your personal data, please read Privacy Policy our complete

11bola reserves the right to suspend or close any member's account for the following reasons, with or without prior notice depending on the severity of the violation:

• Submitting false or misleading information during the KYC process.
• Engaging in fraudulent activity, money laundering, or any illegal activity using the 11bola platform.
• Repeatedly violating any condition in this Terms and Conditions document or doing so with clear intent.
• Using unauthorised software, bots, or techniques that provide an unfair advantage over other players.
• Voluntary account closure requested by the player, including through a self-exclusion programme.

Although 11bola strives to keep the platform running stably and securely at all times, there are situations beyond our control that may affect your gaming experience.

• 11bola shall not be held liable for any losses arising from internet service disruptions, user device failures, or extraordinary circumstances such as natural disasters or global infrastructure outages.
• Any investment or financial decisions made based on gaming activity at 11bola are the sole responsibility of the user.
• This platform is intended solely for entertainment. Online gaming involves financial risk, and users are advised to play within their means.

For information on how to manage your gaming habits in a healthy way, visit the Responsible Gaming our.

11bola reserves the right to amend, update or replace any part of these Terms and Conditions at any time. Amendments take effect immediately upon publication on our official website.

• Notice of significant changes will be sent via email to all registered members at least 7 days before an amendment takes effect, except in cases of urgent changes required for security or legal compliance.
• Continued use of the 11bola platform after an amendment's effective date constitutes your acceptance of the revised terms.
• It is your responsibility to review these Terms and Conditions periodically to ensure you are always aware of the latest applicable terms.