11bola Privacy Policy — Malaysian Player Personal Data Protection

When you register and use the platform 11bola, we collect several categories of information to deliver a secure, seamless, and responsible service to you. All data collection is carried out transparently and in a manner consistent with the purpose of the service you use.

The following are the types of information we collect:

Every piece of information we collect from you has a clear and legitimate purpose. 11bola does not use your data for purposes unrelated to the services you use.

• Account management — To create, verify, and manage your player account, including the login process and account security.
• Identity verification (KYC) — To comply with legal requirements related to age verification and anti-money laundering prevention.
• Transaction processing — To process deposits, withdrawals, and fund transfers securely and accurately.
• Customer Support — To assist you with any enquiries, complaints, or technical issues you encounter.
• Platform security — To detect suspicious activity, fraud, and platform abuse.
• Service improvement — To understand usage patterns and improve your gaming experience on 11bola.
• Promotional communications — To send you information about the latest offers, bonuses, and promotions, provided you have given your consent.
• Legal compliance — To fulfil the reporting and compliance obligations set by the relevant authorities.

The security of your personal data is our top priority at 11bola. We continually invest in the latest security infrastructure to ensure your information is always protected against unauthorized access, loss, or accidental disclosure.

• 256-bit SSL encryption — All data transmitted between your device and our servers is protected with the same banking-grade encryption used by Malaysia's leading financial institutions.
• Encryption of data at rest — Sensitive data such as banking information and KYC documents is stored in fully encrypted format, not as plain text.
• Strict access controls — Only authorised personnel who require access to specific data are able to view your information, based on a strict need-to-know principle.
• 24/7 Monitoring — Our security systems continuously monitor network activity and login events around the clock to detect any anomalies or threats.
• Two-factor authentication (2FA) — An additional security layer is available for all accounts and is strongly recommended to ensure only you can access your account.
• Regular security audits — Our security systems and infrastructure are regularly reviewed and audited by accredited independent parties.

11bola will not sell, rent, or trade your personal data to any third party for commercial purposes without your explicit consent. However, there are certain situations where we need to share your information with trusted parties to enable our services to function properly:

• Payment providers — Information required to process deposits and withdrawals is shared with registered payment gateways and banks, subject to their strict privacy policies.
• Game providers — Required game session data is shared with game software providers to ensure games function correctly.
• KYC services — Identity verification documents may be submitted to accredited third-party KYC service providers for verification purposes only.
• Legal authorities — We may be legally required to disclose certain information to law enforcement agencies or financial authorities when lawfully requested.
• Data analysts — Anonymised and aggregated data may be shared with analytics partners for research and service improvement purposes.

Platform 11bola uses cookies and similar tracking technologies to enhance user experience, analyse website performance, and maintain the security of your login session.

• Essential cookies — Required for core website operations such as login sessions, security, and language preferences. These cookies cannot be disabled without affecting the platform's primary functions.
• Analytics cookies — Helps us understand how users interact with the platform, which pages are visited most frequently, and where users encounter issues. This data is used anonymously.
• Performance cookies — Used to optimise page load speed and platform stability based on your device type and internet connection.
• Preference cookies — Saves your personal settings such as language preference, display theme, and game sound settings so you do not need to reconfigure them each time you log in.

You can manage or disable cookies through your web browser settings at any time. Please note that disabling certain cookies may affect platform functionality and your user experience.

11bola retains your personal data for as long as your account is active or as required for legal and regulatory compliance purposes. We do not store data longer than necessary.

• Active account data — Stored for the duration of your active account and updated regularly to ensure accuracy.
• Data after account closure — Transaction records and KYC data may be retained for up to 7 years after account closure to meet anti-money laundering (AML) legal requirements.
• Activity logs — Technical and activity logs are retained for as long as necessary for security and investigation purposes, typically not exceeding 2 years.
• Communication data — Customer support conversation records are retained for 3 years for quality control and reference purposes.

When the retention period expires or a valid deletion request is received and approved, your data will be securely deleted using procedures that ensure it cannot be recovered.

As a platform user 11bola, you have certain rights regarding your personal data. We fully respect and facilitate the exercise of these rights.

11bola reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, current legal requirements, or service improvements. All changes take effect as soon as the latest version is published on this page.

• For significant changes that directly affect your privacy rights, we will send a notice to your registered email address at least 14 days before the changes take effect.
• The latest update date will always be displayed at the top of this page for easy reference.
• Continued use of the 11bola platform after the effective date of any changes constitutes acceptance of the updated privacy terms.
• We encourage you to review this page periodically to ensure you are always aware of the latest applicable privacy policy.

If you have any questions, concerns, or complaints regarding how 11bola handles your personal data, our team is ready to assist through the following channels:

• Live Chat 24/7 — The fastest way to get immediate assistance from our Malay-speaking support team.
• Email — Send your written enquiries to [email protected]. We will respond within 1–2 business days.

For enquiries regarding data rights, account deletion, or access to personal information, please state your request clearly when contacting us so we can direct it to the appropriate department promptly.